Frequently Asked Questions
What is the C-band Relocation Payment Program?
What is the Relocation Payment Clearinghouse?
How is the C-band relocation funded?
How do I know if I'm eligible to submit a claim?
How does the claims process work — start to finish?
What is Coupa?
How do I get access to Coupa to submit a claim?
|1.||Request an invitation to submit a claim by emailing us at: info@CbandRPC.com|
|2.||Put “SETUP” in the subject line.|
|3.||Include the following information:|
|b.||Point of Contact First & Last Name:|
When will I receive payment?
How will payments be made?
Who do I contact if I am having technical issues submitting a claim?
Who do I call with questions?
Who can I email with questions?
What is Jira?
Is my data secure?
All information uploaded to the Coupa Portal is subject to federal information security standards, including NIST 800-53, consistent with the FCC’s Report & Order. Documents may not be submitted to the RPC via RPC’s service desk.
With the exception of the setup of the claimant profile in Coupa, there should be no need for claimants to submit personally identifiable information to the RPC.
In line with information security best practices, claimants submitting information or documentation to the RPC via Coupa, file share systems, or any other means shall redact or remove any personally identifiable information that could result in identity theft or unauthorized access to financial accounts before submitting the documentation.
For these purposes, personally identifiable information includes a name or other identifier in combination with the data categories such as the following:
|(1)||individual’s social security number;|
|(2)||driver’s license number or other state government assigned ID number;|
|(3)||individual’s financial institution account number or debit card number, with or without the associated security code, access code, or password that would permit access to an individual’s financial accounts;|
|(4)||individual’s credit card data, with or without the expiry date and security code;|
|(5)||individual tax identification number;|
|(6)||individual’s date of birth;|
|(7)||the maiden name of the individual’s mother;|
|(8)||a consumer’s health insurance policy number or other assigned identifier;|
|(9)||an identification number assigned to the individual by the individual’s employer in combination with any required security code, access code, or password;|
|(10)||an individual’s digitized or other electronic signature.|